“People always want to see something new.”
When Dan was still a teenager working at the bowling center, his grandfather gave him this advice and he never forgot it: https://www.youtube.com/watch?v=54HkHNzjfyw
Instead of renovating everything all at once every 5-10 years, he recommended a never ending steady drip of improvements. This way customers are always seeing new improvements and get the impression that the owners really care about the place and are always reinvesting.
How do you schedule improvements to your center?
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